Shipping policy

Shipping Policy

Thank you for shopping with us! We are dedicated to delivering your order safely, efficiently, and with total transparency.

1. Free Shipping On All Orders

We believe you shouldn't have to pay extra for shipping. We are proud to offer 100% FREE Standard Shipping on all orders shipped to the United States, with no minimum purchase required. The price you see on the product page is exactly what you pay at checkout—no hidden fees, no surprises.

2. Order Processing Time

  • Handling Time: All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking information once your order has officially shipped.

3. Shipping & Delivery Estimates

  • Estimated Delivery Time: For standard shipping to the United States, please allow 3 to 4 business days for your package to arrive.

  • Please Note: While we do our absolute best to ensure timely delivery, actual delivery times may vary slightly due to carrier delays, inclement weather, or peak holiday seasons.

4. Tracking Your Order

Once your order is handed over to the carrier, we will automatically send you a shipping confirmation email containing a Tracking Number and a tracking link. You can follow your package’s journey in real-time. Please allow 24–48 hours for the tracking information to update in the carrier's system.

5. Special Packaging Note (Vacuum Sealed)

To guarantee the highest level of hygiene, protect your item during transit, and provide you with free shipping, our premium pillows are professionally vacuum-sealed.

  • Upon opening your package, the pillow may appear flat or wrinkled. Please allow 24 to 48 hours for it to naturally expand, fluff up, and return to its original luxurious shape.

6. Lost, Damaged, or Missing Packages

If your tracking information states that your package was delivered but you have not received it, or if your item arrives damaged, please contact our support team immediately at [你的客服邮箱，例如：support@yourdomain.com]. We will work with the carrier to investigate and resolve the issue as quickly as possible.